Support

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Activity overview

Latest activity by Support
  • Support created an article,

    What is the fee for the Woli card?

    There is no charge for the first order of the physical Woli card.

  • Support created an article,

    How do I order the Woli card?

    The Woli card is ordered automatically when the child first logs in to the app and is sent to the home address after 15-20 working days!

  • Support created an article,

    How can I add my second parent to the Woli app?

    Your second parent can only be added to the family Woli account by your first parent who has an admin role.

  • Support created an article,

    How much does Woli cost?

    The first 30 days are FREE to try out all the features that the Woli app offers to you and your child! Upon completion of the 30 days, the Starter plan, which has no subscription fee, is automatic...

  • Support created an article,

    Can my child put money on my card through an ATM?

    Unfortunately, a deposit cannot be made to your child's Woli card through ATM machines.

  • Support created an article,

    What do I do if I want to renew my child's subscription?

    You can renew your child's subscription very easily through the parent's Woli account. More specifically, you select Profile --> My Account --> Subscriptions. Then click on your child's tab, select...

  • Support created an article,

    Is there an age restriction on Google/Apple Pay?

    According to the restrictions set on Android and iOS software in Greece, children under the age of 13 cannot store debit cards in their digital wallet.

  • Support created an article,

    How can I add a new card to my parent account?

    You can easily add a new debit/credit card to your Woli parent account by selecting the three dashes at the top left of your home screen, then "My Linked Cards" --> "Add card".

  • Support created an article,

    What is the Starter plan?

    In the Starter plan, you are NOT charged the monthly subscription fee! However, there is a cost of 3.50% on each transfer of money to your child, with a minimum charge of 2.00€. Also, there is limi...

  • Support created an article,

    What is Auto top-up?

    Auto top-up is a Woli feature whereby when the parent's balance falls below the selected amount, the basic card will be automatically charged with the amount set. For example, if he has set a limit...